Billing, CRM & OSS Suite

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

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Genie Care

Genie Care is a web-based Customer Care console, which provides Customer Support Representative (CSR) with a user-friendly interface to manage subscribers.
 
Key Features of Genie Care:
 
  • Quick and easy Registration and Activation of new subscribers
  • Ability to perform subscriber management activities with quickest possible response time
  • Interface with HLR and other devices to perform real-time operations
  • Ability to categorize subscribers into various customizable categories
  • Support for inherently maintaining history of subscriber and service attributes
  • Ability to perform subscriber account management activities
  • Support for making collection in payment modes such as cash, cheque, credit card, debit card at multiple collection points
  • Ability to make adjustments in subscribers’ account
  • Distributed architecture enables zero performance degradation due to heavy usage of any one application
 
     

             
               Systems Research
                  Private Limited