Systems Research (SR) is a company committed to organizational
development through information systems automation and human systems
development. SR was founded in 1986 by a group of eminent IT
Professionals with a long-standing International IT Business experience.
achieved our goals by taking bold steps one at a time and by
persistently working hard to turn them into reality. At SR, we believe
in using technology to the best advantage of our clients. That's just
one of the reasons why we've become one of the leading software
exporters and IT companies in Pakistan. SR was Pakistan's first company
to start software services export industry in the early 1990ís and the
largest software exporter in 1997 with world-class professionals in
Pakistan and in the United States. SR has a track record of long
standing experience in International Information Technology Business and
strong business relationships in Public and Private sectors in Pakistan.
software development team consists of a highly qualified, competitive
and motivated group with expertise in systems analysis, design,
development, testing, implementation and maintenance and quality
assurance. Over the years, we have mastered the art of offshore software
development, enabling us to provide high quality products, services and
solutions at competitive rates.
Research specializes in Billing, CRM and OSS functions of Telecom
Operators (both wireless and wireline). SRís Billing, CRM and OSS
Products empower the Telcos by providing them full control on their
Customer Care, Billing and OSS functionalities.
provides end-to-end business solutions to Telecom Operators that enables
them to create and maintain profitable long-term relationships with
their customers. Our innovative products manage each phase of your
customerís life cycle from marketing to prospects through order
management, rating, invoicing and reporting. The SR solution is customer
centric, fully convergent, internet enabled, scalable and designed for
high performance and reliability.
software is modular and easily customizable because we know that not all
providers face the same challenges. Any combination of our products can
be created to build a customized solution. Our teamís creativity and
attention to detail have driven the development of the Product Suite
that is functionally adaptable and technologically superior. The
combined and diverse experience of our professionals gives SR the
necessary insight into current markets and the vision to understand
features of our Billing, CRM and OSS Suite supports a large number of
subscribers and multiple partner operators. It is platform independent
and is highly scalable through distributed architecture. Our mediation
and rating engine is robust with high performance enabled by the 3-tier
application architecture. Apart from this the system provides a truly
convergent and vendor independent mediation, hot billing, support for
next generation of services like GPRS, VPN, GeoZone, MMS, ESCC and
customer service very seriously and has great pride in providing you
with the very best customer service and support. It is our goal to make
your product ownership experience highly profitable and the start
of a long-term mutually beneficial relationship. SR continues to offer
premier customer service and support through a variety of methods to
meet your needs. These include Web support through the Knowledge
Depository, Call Centre Support and E-mail Support. Most of these
support options are available to all customers round-the-clock i.e. 24
hours a day, 7 days a week.
motivation behind the development was to provide the vendors with
Maximum ROI, Revenue assurance, minimal cost per bill run, better risk
management, opening up opportunities for new revenue streams, reduction
of process cost, reduction of churn cost, customer retention, enhanced
revenue assurance capabilities, rapid time to market and introduction of
new services and at the end empowerment of the service providers.
Research is also a prominent name in the GSM Consultancy arena. We are
officially appointed GSM Consultants for a number of GSM Operators in
the private and public sectors in Pakistan. We are helping these
operators from inception to complete commissioning of the project as
well as expansion. Our consulting covers the full suite of NSS, BSS, IT,
Planning Tools and Infrastructure.
The SR mission is to become the global market leader
in providing flexible, high quality and cost effective Billing, CRM and
OSS solutions for competitive service providers. SR brings together
world-class resources, software, and expertise to help create valuable
relationships between our clients and their customers.